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实名认证失败怎么办？

<div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";">1)  如您实名认证失败了，请确认认证的身份信息是否填写错误，若填写无误，但姓名带有生僻字、或者为特殊群体（如现役军人）等，请前往网易大神内填写等待人工审核（操作指引：【<a href="https://ds.163.com/" target="_blank">网易大神</a>】-【我】-【账号百宝箱】-【实名认证】-【身份证无法登记】）<br /></span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";"><br /></span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";">2) 实名认证的账号虽然是本人也填写无误，但绑定过账号通等老密保且未解绑，所以请先进行<a href="https://mima.ds.163.com/account-repair" target="_blank">账号修复申请</a>，解绑老密保，再进行实名认证</span><br /></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";"><br /></span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";">温馨提示：</span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";">1.请提供本人真实姓名和证件信息。否则会认证失败。</span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";">2.登录过网易游戏的账号，可<a href="https://chat.16163.com/login?queuename=mima&gameId=mima" target="_blank">点击此处</a>，前往联系游戏在线客服咨询(服务时间：每天10:00-24:00)</span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";">账号如何进行实名认证</span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";"><br /></span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";"><br /></span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";"><br /></span></div><div style="margin:0;"><span style=" font-weight:700;">您可能还对以下内容感兴趣：</span><span style="font-size: 16px; font-family: "Microsoft Yahei";"></span></div><div style="margin:0;"><span style=" font-weight:700;"><a href="https://help.vip.188.com/faqDetail.do?code=d7a5dc8471cd0c0e8b4b8f4f8e49998b374173cfe9171305fa1ce630d7f67ac2f4a0e5eaf21bbe61" target="_blank">实名认证未通过公安系统审核怎么办？</a><br /></span></div><div style="margin:0;"><span style=" font-weight:700;"><a href="https://help.vip.188.com/faqDetail.do?code=d7a5dc8471cd0c0e8b4b8f4f8e49998b374173cfe9171305fa1ce630d7f67ac2628c88286c15a530" target="_blank">账号如何进行实名认证</a><br /></span></div><div style="margin:0;"><span style="font-size: 16px; font-family: "Microsoft Yahei";"><br /></span></div>

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